1. Scope and consent
This Privacy Policy covers information we collect directly from you, automatically from your device or wallet interactions, from public blockchains, from service providers, from business partners, and from publicly available sources.
Your use of the Services is also governed by our Terms of Service and any supplemental rules that apply to specific features, rewards, raffles, staking interfaces, campaigns, or community activities.
If you do not want us to process information as described in this Policy, do not use the Services.
2. Information we collect
The information we collect depends on how you use the Services, what features you access, and what information you choose to provide.
Information you provide
- Contact information, such as name, email address, social handles, and communication preferences.
- Account and profile information, such as usernames, connected social accounts, referral codes, badges, preferences, reward selections, and support history.
- Support and communications information, including messages, attachments, feedback, survey responses, claim details, and other information you send to us.
- Rewards, promotions, and claim information, such as eligibility details, entries, prize claim information, shipping or fulfillment details, tax information, and documents needed to verify a claim.
- Compliance information, such as identity, residency, sanctions-screening, fraud-review, source-of-funds, KYC, AML, or other documentation that may be required before you access certain features or claim certain rewards.
Wallet, blockchain, and transaction information
- Wallet addresses, wallet connection status, public blockchain transactions, token balances, staking activity, claims, smart contract interactions, network identifiers, gas or transaction metadata, and similar Web3 information.
- Information inferred from public blockchains or blockchain analytics providers, such as risk signals, sanctions exposure, fraud indicators, wallet clustering signals, or compliance screening results.
- Because public blockchains are generally transparent and immutable, information about wallet activity may remain public even if you stop using the Services or ask us to delete information we control.
Information collected automatically
- Device and technical information, such as IP address, device identifiers, browser type, operating system, language, time zone, internet service provider, referring and exit pages, and approximate location derived from IP address.
- Usage information, such as pages viewed, buttons clicked, feature interactions, reward activity, referral activity, session duration, error logs, performance data, and event analytics.
- Security and fraud information, such as login events, wallet connection events, device fingerprints, rate-limit events, abuse signals, automated activity indicators, and suspicious behavior patterns.
- Cookie and similar technology information, including analytics, preference, security, performance, attribution, and marketing identifiers.
Information from third parties
- Service providers, including hosting, analytics, customer support, email, security, fraud prevention, wallet infrastructure, identity verification, KYC/AML, blockchain analytics, payment, fulfillment, and marketing providers.
- Business partners, campaign partners, referral partners, promotion partners, and reward fulfillment partners.
- Public sources, social platforms, wallet providers, blockchain networks, data brokers, advertising networks, analytics providers, and other sources permitted by applicable law.
3. How we collect information
- Directly from you when you fill forms, connect accounts, connect wallets, contact support, claim rewards, join promotions, complete tasks, subscribe to updates, or otherwise submit information.
- Automatically through cookies, pixels, local storage, SDKs, server logs, analytics tools, wallet connection events, and similar technologies.
- From public blockchains when you connect a wallet, interact with smart contracts, stake, claim, transfer, or otherwise use Web3 features.
- From third parties and publicly available sources, including service providers, partners, social platforms, wallet providers, blockchain analytics providers, and compliance vendors.
5. How we use information
We use information for the following business, operational, security, legal, and user-facing purposes:
- Provide, operate, maintain, improve, personalize, and expand the Services.
- Create, authenticate, secure, and administer accounts, wallet connections, profiles, social connections, referrals, and user settings.
- Provide staking interfaces, rewards, raffles, wheels, mystery boxes, Shards, Power Miles, badges, leaderboards, airdrops, allocations, promotions, claims, and fulfillment features.
- Calculate eligibility, balances, rankings, odds, entries, rewards, referrals, burns, expirations, claims, and other product activity.
- Process support requests, respond to questions, send service updates, provide claim notices, and communicate about account, security, reward, product, or policy matters.
- Send marketing, promotional, community, and project communications where permitted by law and consistent with your preferences.
- Monitor, debug, analyze, test, research, and develop new products, services, features, and functionality.
- Detect, prevent, investigate, and respond to fraud, spam, abuse, duplicate accounts, Sybil activity, bots, scraping, exploit activity, unauthorized access, product misuse, security incidents, and violations of our Terms.
- Conduct KYC, AML, sanctions, fraud, wallet risk, residency, tax, and other compliance reviews where required or appropriate.
- Comply with legal obligations, enforce agreements, protect rights and safety, preserve records, cooperate with regulators or law enforcement, and defend legal claims.
- Create aggregated, de-identified, or anonymized information that does not reasonably identify you.
6. Legal bases for processing
Where privacy laws require a legal basis for processing, we process personal information under one or more of the following bases:
- Performance of a contract, including providing the Services and administering accounts, wallet-connected features, rewards, claims, and support.
- Legitimate interests, including product improvement, analytics, security, fraud prevention, abuse prevention, compliance support, and business operations.
- Consent, where required for cookies, marketing, optional account connections, or other processing that depends on consent.
- Legal obligations, including tax, accounting, sanctions, KYC/AML, law enforcement, dispute, and regulatory obligations.
- Protection of rights, safety, and security, including preventing unauthorized access, misuse, harm, fraud, and security incidents.
8. Data retention
We retain information for as long as reasonably necessary to provide the Services, administer accounts, honor user choices, resolve disputes, prevent abuse, meet legal obligations, enforce agreements, maintain security, support audits, and keep appropriate business records.
Retention periods vary based on the type of information, the feature involved, legal requirements, operational needs, security risks, and whether information is needed for fraud prevention, compliance, tax, accounting, or dispute purposes.
We may retain certain information after you stop using the Services, including records needed for compliance, security, fraud prevention, dispute resolution, and enforcement. Public blockchain records are not controlled by Lingo and may persist indefinitely.
9. International transfers
Lingo is based in Seychelles and uses service providers, infrastructure, and partners that may process information in countries other than where you live. Those countries may have privacy laws that differ from your local laws.
Where required, we use appropriate safeguards for international transfers, such as contractual protections, compliance reviews, transfer impact assessments, or other mechanisms recognized by applicable law.
10. Your choices
- Account and profile. You may be able to update certain account, profile, communication, and preference information in the Services.
- Marketing. You may opt out of marketing emails by using unsubscribe links or contacting us. We may still send non-marketing service, security, legal, and account communications.
- Cookies. You can control many cookies through browser settings or tools we provide where required by law.
- Wallets. You may disconnect a wallet through the Services or your wallet provider, but public blockchain activity and records may remain visible.
- Social connections. You may disconnect or revoke permissions through supported social platforms or the Services where available.
- Global Privacy Control. Where required by applicable law and technically feasible, we will honor valid browser-based opt-out preference signals such as Global Privacy Control.
11. Privacy rights
Depending on your jurisdiction, you may have rights over your personal information. These rights may be subject to limits, exceptions, verification, and legal retention requirements.
General rights
- Access or request a copy of personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Delete personal information, subject to legal and operational exceptions.
- Restrict, object to, or withdraw consent for certain processing.
- Receive a portable copy of certain information.
- Opt out of certain marketing, sale, sharing, profiling, or targeted advertising where applicable.
- Appeal a decision where applicable law gives you an appeal right.
- Complain to a data protection authority or regulator where applicable.
California privacy rights
California residents may have rights under the CCPA and CPRA, including the right to know, access, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and not be discriminated against for exercising privacy rights.
We do not knowingly sell or share personal information of users under 16. We do not use sensitive personal information for purposes that require a right to limit under California law unless we provide the required notice and choice.
EEA, UK, and similar privacy rights
Users in the European Economic Area, United Kingdom, and certain other jurisdictions may have rights to access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and complaint to a supervisory authority.
If you withdraw consent, that withdrawal will not affect processing that occurred before withdrawal or processing based on another lawful basis.
How to exercise rights
You may exercise privacy rights by contacting support@lingocoin.io. We may ask you to verify your identity, wallet ownership, account access, residency, or authorization before responding.
We may decline, limit, or delay a request where permitted by law, including where fulfilling it would harm another person, reveal security-sensitive information, interfere with legal obligations, compromise fraud prevention, or conflict with blockchain immutability.
12. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, and disclosure.
No website, application, wallet, blockchain, network, transmission, or storage system is completely secure. You are responsible for protecting your account credentials, devices, wallet credentials, seed phrases, private keys, and authentication methods.
If you believe your account, wallet, device, credentials, or personal information has been compromised, contact us promptly at support@lingocoin.io.
13. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. The Services are intended for users who are at least 18 years old or have reached the age of majority in their jurisdiction, as described in our Terms of Service.
If you believe a child has provided personal information to us, contact support@lingocoin.io and we will take reasonable steps to delete the information where required.
14. Third-party websites and services
The Services may contain links to or integrations with third-party websites, wallets, blockchains, social platforms, exchanges, bridges, payment providers, identity providers, analytics tools, advertising networks, reward partners, and other services.
We do not control third-party services and are not responsible for their privacy, security, content, or data practices. Review the privacy policies and terms of those third parties before using them.
15. Automated processing, fraud signals, and profiling
We may use automated or semi-automated systems to help detect fraud, bots, duplicate accounts, Sybil activity, wallet risk, sanctions exposure, reward abuse, security threats, eligibility issues, and Terms violations.
These systems may affect access to certain features, rewards, claims, or promotions. Where required by law, you may request information about or review of decisions that significantly affect you.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date and post the revised Policy on the Services.
If changes are material, we may provide additional notice where required by law. Your continued use of the Services after a revised Policy becomes effective means you acknowledge the revised Policy.
17. Contact information
Questions, comments, and privacy requests may be sent to support@lingocoin.io.
Please include enough information for us to understand and respond to your request, but do not send private keys, seed phrases, passwords, or other highly sensitive wallet credentials.